Refund Policy

Scope and Controlling Documents

This policy applies to Quantum Reach training, software access, digital content, implementation services, setup services, data services, campaign preparation, and recurring fulfillment purchased from AMA Family LLC. Your checkout or written order controls the price, billing schedule, and package-specific scope.

If a provision conflicts, the checkout or order form controls the purchased price and scope, followed by the Purchase Agreement, Terms and Conditions, this Refund Policy, Service Guarantee, and Disclosures and Disclaimer, unless applicable law requires otherwise.

Non-Refundable Digital Delivery

Digital intellectual property can be accessed, viewed, copied, implemented, or consumed immediately. For that reason, the initial purchase price is not refundable after access or delivery, except to the extent a refund is required by applicable law.

Reasons That Do Not Create Refund Eligibility

A refund or store credit is not provided because you change your mind, do not earn money, find the material difficult or complicated, lack time to participate, fail to use the product, do not follow the training, do not provide required access or approvals, or decide that the purchase does not match personal expectations.

Quantum Reach does not guarantee leads, clients, appointments, sales, revenue, profit, advertising performance, reply rates, conversion rates, or business growth. Dissatisfaction with results is not a delivery failure.

Recurring Services and Cancellation

If your order includes a monthly subscription or fulfillment service, the payment method provided at checkout is charged automatically at the amount and frequency disclosed on the order form until canceled.

Cancellation prevents future renewals. Payments already processed are non-refundable, and no prorated cash refund or credit is provided for unused time except under the limited service remedy below.

Limited Material Service-Delivery Remedy

This remedy applies only to a material failure by AMA Family to deliver a service expressly included in the customer’s purchased package. The customer must report the specific deficiency through www.getsupport.biz within 30 days of the affected service and provide information reasonably required to investigate.

AMA Family must first receive a reasonable opportunity to correct the issue. If a qualifying material deficiency cannot be corrected within a commercially reasonable period, the exclusive remedy is a prorated store credit based only on the affected service portion.

This remedy does not apply to unused access, voluntary cancellation, customer delay, missing information, lack of approvals, insufficient advertising spend, third-party platform restrictions, legal or compliance limitations, matters outside AMA Family’s reasonable control, or dissatisfaction with business results.

Completed Work and Third-Party Costs

Completed setup, campaign preparation, data work, configuration, fulfillment, support time, and other performed services are non-refundable. Third-party costs incurred on the customer’s behalf, including domains, mailboxes, CRMs, data tools, advertising platforms, payment fees, and related services, are also non-refundable.

Meta advertising spend is separately selected, funded, and controlled by the customer and is not included unless a written order expressly states otherwise.

Access After Cancellation, Nonpayment, or Reversal

Cancellation of a recurring service ends future renewals but does not reverse previously delivered intellectual property or completed services. Access and service timing after cancellation are governed by the Purchase Agreement and the customer’s order.

Nonpayment, unauthorized sharing, breach, or payment reversal may result in suspension or forfeiture of course, software, service, content, and bonus access. Termination for breach does not create a refund right.

Billing Questions and Chargebacks

Contact www.getsupport.biz before initiating a payment dispute so AMA Family can review the charge and address any legitimate issue. Filing a false, fraudulent, or misleading chargeback may result in immediate suspension or termination and does not eliminate responsibility for valid charges.

The expected billing descriptor is B.Anderson.

How to Request a Review

Submit all billing, cancellation, and material service-deficiency requests through www.getsupport.biz. Include the purchaser’s name, order email, product or service, date of purchase or affected service, and a clear description of the request.

Submitting a request does not establish eligibility. AMA Family will review the order, delivery records, account activity, completed work, customer cooperation, and applicable policies before determining the response.

Contact and Formal Notices